Question 1

How do Spuraeon pieces fit?

Accepted Answer

Our garments are cut relaxed and true to size, with a boxed shoulder and slightly dropped hem. If you prefer a closer fit, size down one.

Question 2

How long does shipping take?

Accepted Answer

Orders are dispatched within 1–3 business days. Domestic delivery is typically 3–7 business days and international delivery 7–14 business days.

Question 3

Do you ship worldwide?

Accepted Answer

Yes. We ship to most countries with tracked delivery, and shipping is complimentary on every order.

Question 4

Will I pay customs or import duties?

Accepted Answer

International orders may be subject to import duties or taxes set by your country. These are charged by your local customs authority and are the customer's responsibility.

Question 5

Can I return or exchange an item?

Accepted Answer

Yes. Unworn items with tags attached can be returned or exchanged within 30 days of delivery. Refunds are issued to the original payment method once the item is inspected.

Question 6

How do I track my order?

Accepted Answer

A tracking link is emailed as soon as your parcel leaves the studio. You can also view tracking in your account under order history.

Question 7

Will sold-out pieces be restocked?

Accepted Answer

Releases are limited and numbered, so most pieces are not remade. Join the newsletter to be notified first about new drops.

Question 8

How should I care for my garment?

Accepted Answer

Wash cold inside out with like colours, do not tumble dry, and avoid ironing directly over any print. This keeps the fabric and graphics intact for years.

Question 9

Do you offer wholesale or collaborations?

Accepted Answer

We consider select partnerships. Email spureaon@gmail.com with details and we'll respond within one business day.

Frequently asked questions

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